Return Policy

Thank you for shopping at UpStore.pk (the "Website"). We strive to provide you with a seamless and enjoyable shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

1. Returns

1.1. We accept returns within 3 days from the date of delivery.

1.2. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

1.3. Returns are subject to inspection and approval by our team. We reserve the right to deny a return if the item does not meet our criteria.

2. Refunds

2.1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

2.2. If approved, your refund will be processed, and a credit will be applied to the original method of payment within 7 days.

2.3. Shipping fees are non-refundable unless the return is due to an error on our part.

3. Exchanges

3.1. If you wish to exchange an item for a different size, color, or a similar product, please contact our customer support team at info (at) upstore.pk to arrange the exchange.

3.2. Exchanges are subject to product availability. If the requested item is not available, we will process a return and issue a refund.

4. Return Shipping

4.1. You are responsible for the cost of return shipping, unless the return is due to an error on our part.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately at info (at) upstore.pk to initiate a return or exchange.

5.2. We may request photographic evidence of the damage or defect to expedite the resolution process.

6. How to Initiate a Return

6.1. To initiate a return, please contact our customer support team at info (at) upstore.pk with the following information:

• Order number
• Item(s) to be returned
• Reason for the return

7. Contact Information

7.1. For questions or concerns about our Return Policy, please contact us at info (at) upstore.pk .

We value your business and aim to make your shopping experience with UpStore.pk as enjoyable as possible. If you have any questions or require further assistance, please do not hesitate to reach out to our customer support team.

Thank you for choosing UpStore.pk.