Support Policy

At UpStore.pk, we are committed to providing exceptional customer support to ensure a seamless shopping experience for our valued customers. This Support Policy outlines our commitment to assisting you and the various ways you can reach out to us for support.

1. Support Channels

We offer the following support channels for your convenience:

• Customer Support Email: For general inquiries, order-related questions, and assistance, you can reach our customer support team at info (at) upstore.pk.

• Live Chat: You can engage in real-time conversations with our support team through our Live Chat feature available on our website during specified hours.

2. Support Hours

Our customer support is available during the following hours 9AM to 5PM. Please note that these hours may be subject to change, and any modifications will be communicated through our website or other relevant channels.

3. Response Time

We strive to respond to all inquiries promptly. Our goal is to acknowledge your inquiry within 4 hours during our support hours. However, response times may vary based on the volume of inquiries.

4. Support Services

Our support services include, but are not limited to:

• Assisting with order placement and tracking.
• Providing product information and recommendations.
• Resolving issues related to your shopping experience.
• Addressing questions about our products, policies, and promotions.

5. Escalation Process

If you have a concern or issue that requires further attention, and you are not satisfied with the initial support provided, you may request to escalate the matter. We will make every effort to resolve escalated issues promptly and to your satisfaction.

6. Feedback

We value your feedback, as it helps us improve our products and services. Feel free to share your feedback on our support services with us at  feedback (at) upstore.pk..

7. Policy Changes

We may update this Support Policy from time to time to reflect changes in our support processes and practices. Updates will be posted on our website, and the effective date will be revised accordingly.

If you have any questions or need assistance, please do not hesitate to contact our customer support team using one of the channels mentioned above. We appreciate your business and look forward to assisting you with your shopping needs.

Thank you for choosing UpStore.pk!